Frequently Asked Questions

Shipping & Returns

Product Details

Product Care and Instructions

What should I do if I am not satisfied with my purchase?

All products come with a 30 day refund if you are not satisfied with your product. Just contact us at CustomerSupport@RuffLiners.com if you need to return you item for any reason.

What should I do if I have a quality issue with my product?

Ruff Liners all come with a 90 day warranty replacement, and you can sign up for a free 1 year warranty replacement by following the instructions in your product manual. If you need any help with this then contact us at CustomerService@RuffLiners.com

Where can I find Ruff Liners products?

Ruff Liners have been sold on Amazon since December 2022, and are also sold on our own website. If you are interested in purchasing in more location send us an email and we would love to hear where you would like to purchase your Ruff Liners.

Are your products available outside the U.S.?

Not currently. But we hope to expand outside the U.S. soon!

Which dog seat cover fits my vehicle?

Medium Seat Cover: Fits sedans, mid-size SUV, and mid size trucks. Compatible with Tesla Model 3/Y, Rav4, Camery, Jeep Cherokee, Honda SR-V, Ford Explorer, Lexus RX, Toyota Tacoma, Chevy Colorado, and other similar size vehicles.

Large Seat Cover: Fits full-size Trucks and full-size SUV. Compatible with Ford F150/F250/F350, Ram 1500/2500/3500, Chevy Silverado Trucks, GMC Sierra Trucks, Toyota Tundra, Nissan Titan, Chevy Suburban, Ford Expedition, and similar size vehicles.

XL Floor Cover for Full-Size Crew Cab trucks. Compatible with Ford F150/F250/F350 Crew Cab Trucks, Ram 1500/2500/3500 Crew Cab Trucks, Shevy Silverado Crew Cab Trucks, GMC Siearro Crew Cab Trucks, Toyota Tundra Crew Cab Trucks, and Nissan Titan Crew Cab Trucks.

Medium Seat Extender: Fits sedans, mid-size SUV, and mid size trucks. Compatible with Tesla Model 3/Y, Rav4, Camery, Jeep Cherokee, Honda SR-V, Ford Explorer, Lexus RX, Toyota Tacoma, Chevy Colorado, and other similar size vehicles.

Large Seat Extender: Fits full-size Trucks and full-size SUV. Compatible with Ford F150/F250/F350, Ram 1500/2500/3500, Chevy Silverado Trucks, GMC Sierra Trucks, Toyota Tundra, Nissan Titan, Chevy Suburban, Ford Expedition, and similar size vehicles.

What is the differnce between the seat covers and seat extenders?

The Medium and Large seat cover is a soft bottom seat cover that works on top of seats, but the Medium and Large Seat Extenders are hard bottom seat covers that provide more support and a stable ride for your dog. The Seat Extenders provide a lot more space and a much more stable ride for your furr baby.

Do I have to buy the window inserts separatly?

No. Each Ruff Liner comes with a set of 6 window inserts that are shipped in the travel bag when it arrives.

Can I access seat belts?

All Ruff Liners have openings for seat belt access. We are working to release designs that access LATCH anchors, but that is not currently availalbe.

What's so special about the XL Floor Cover with split seat design?

Our Patented design works with rear seats that fold up and have a 60/40 split on either side. You can easily fold down either side of the rear split seat, or both sides to access the rear seat without removing the XL Floor Cover so that passangers can ride in the backseat without removing the cover.

Will the window inserts damage my windows?

The plastic window inserts are made of soft plastic that is not hard enought to scratch windows. However, we do suggest that you make sure there is no dirt or dust on the windows or window inserts because hard particles could get between the inserts and window and cause light scratches on window tint. If you keep the windows and inserts clean you should have no problem.

How do Ruff Liners stay in place?

All Ruff Liners come with straps that go around head rests and the rear seats for a secure fit. There is also optional anchor points on the bottom of all covers so that you can anchor down the bottom section of your cover so that it stays in place even better.

Are the covers waterproof?

Yes, all Ruff Liners are made with waterproof materials that protect your vehicle from small spills and wet dogs. We suggest to lightly dry off your dog first though so they dont shake off in your vehicle and make a mess.

Where can I find Product manuals

Here is a link to all product manuals. "Seat Extender Manual", "Seat Cover Manual", "XL Floor Cover Manual"

How do I fold up my cover to fit in the travel bag?

Please refer to the product manuals for the correct folding patern so that your cover fits in the travel bag

How do I clean my Ruff Liner?

For most messes we suggest to shake off the cover and spray off with water as needed. If needed you can machine wash your Ruff Liners on gental cycle with cold water and let air dry.

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